Australia & New Zealand Outbound Tour Operator 

SRV TRAVEL SERVICES

Making travel dreams into reality.

Terms and Conditions

  • All rate is gross.
  • This package is applicable for minimum of 2 adults travelling together & or in group of minimum of 16 adults.
  • Child rate is on request. (12 years old and above is already considered as adult).
  • Hotel standard check in time is at 1400 hrs and standard check out time is 1200 hrs. Late checkout is subject to room availability but not later than 1400 hrs. Late checkouts will automatic charge one more night.
  • This is for FIT (Frequent Individual Travellers) booking only. All transfers and tours are on seat in coach basis.
  • Rates are not applicable during peak & blackout periods.
  • All rates are based on the lowest category of rooms. Additional charge shall be collected for room upgrade request.
  • No refund will be extended for any unused services or tickets.
  • For the pax who cannot pass the immigration in the International airport, the tour fare is non-rebookable, non-transferrable & non-refundable.
  • Only 1 (one) baggage is allowed per person. In case of more luggage and transport is not enough to accommodate guests and request for another transfer to accommodate, additional charge for transfer will be billed directly to the pax who exceeded their allowed baggage.
  • In case of force majeure eg. Emergency, accident, storm, rally, typhoon etc. which are beyond our control, VIA Philippines will not be liable to any surcharges/penalties imposed by the hotel and other suppliers.
  • On day/last minute notice of the flight details will be considered as the passenger will go to hotel on their own arrangement.
  • Please remind the guest(s) that they should be in the lobby on time for the city tour/departure airport transfer pick up. We will not be held liable if they fail to catch the seat-in-coach resulting to their failure to join city tour/departure airport transfer and no special transfer will be provided.
  • Package is applicable for Philippine passport holders only. All foreign passport holders will incur a surcharge which depends on their nationality (TBA by the hotel). Failure to advise/inform us upon finalization of the booking, it will be automatically charged to the account of the agent. We cannot collect directly from the pax, it is your responsibility to inform them of such.
  • As an international practice, during check-in in every hotel, need an incidental deposit which is refundable. Kindly remind the guest(s) to bring extra for this matter. Incidental deposit may vary depending on which hotel/hotel category they will be staying. Other hotel might require cash or credit card.
  • All bookings are subject to advance reservation and room space availability upon point of booking made only.
  • All room category and bedding are subject to availability upon check in.
  • All rates are subject to change without prior notice.

  • Note: Payment of deposit confirms you have read and accepted these terms and conditions.