Australia & New Zealand Inbound Tour Operator 

SRV TRAVEL SERVICES

Making travel dreams into reality.

Customer Experience

At SRV Travel Services teams are committed to delivering world class service. It is the endeavor of every team to extend a seamless and professional engagement at all times. Feedback therefore, is of utmost importance and the customer feedback process enables applicants to reach the organization at any point. It is an assurance that all feedback received is dealt with due attention and in much detail.

Compliments

Positive feedback is considered a compliment and is used towards measuring rewards and recognition of staff. Appreciation is always encouraging and contributes to motivating teams to set higher standards.

Service experienced may be appreciated by any of the following options:

Please share your valuable feedback at sales@srvtravel.com.

STEPS:
1. Compliment for the service/ staff.
2. SRV Travel Services Support team receives the compliment.
3. The staff is given a certificate of appreciation

Complaints

Constructive feedback is treated as a complaint and an opportunity for continuous improvement. Assurance of a timely response and resolution of the grievance as per the organization’s complaint handling procedure is committed.

Service experience may require attention and feedback can be shared via the following options:

Please share your valuable feedback at sales@srvtravel.com.

STEPS:

1. Feedback received about service / staff.
2. SRV Travel Services Customer Support team receives the complaint.
3. The feedback is shared with the concerned supervisor.
4. The supervisor investigates the complaint and will respond with a resolution. If the response provides is not satisfactory, the feedback may be readdressed.

Customer Survey

Feedback is a constructive way to assess service rendered at every single touch point. This supports the continuous improvement approach, and benchmark with the best-in-class organizations.

Service experience may require attention and feedback can be shared via the following options:

Please share your valuable feedback at feedback sales@srvtravel.com.

STEPS:

1. Provide feedback about the service/ staff.
2. SRV Travel Services Customer Support team receives the feedback.
3. The feedback is scored as satisfied or dissatisfied and shared with stake holders.
4. All deltas are worked up on and alphas are shared as best practice.

Quotes Everything moved like clockwork and the hotels were very impressive. Thanks! Quotes
JA Patag
Customer

Quotes I handled family of 6 people last Dec for Christmas in New Zealand and SRV Travel Services has no doubt exceeded my expectation including my client. Excellent job!! Quotes
Rowena
Travel Manager

Quotes Very impressive group arrangement. Hotels are excellent. My group was very happy. Thanks SRV Travel for great job. Quotes
AHuang
General Manager

Quotes Excellent service, our client was very happy. Quotes
Bong
Owner

Quotes My senior client travelling with grand daughter was very happy with their tours. I highly recommend this agency for New Zealand trips. Quotes
L Javier
Manager

Quotes My VIP's while in Rotorua has no air-conditioning on their hotel (Rydges Hotel). I didn't expect for a 4 star doesn't have air-conditioning facility inside their rooms. Quotes
CV
Owner

Quotes Really happy with the service. Extraordinary! Great job guys. We will travel again with you this summer. Quotes
Mel
Mr

Quotes Superb service! Thank you. Quotes
KrisB
Client

Quotes Very happy with airfare and service. Great job! Quotes
Susan
Customer

Quotes Reasonable international airfares and great service. Quotes
JB
Customer